Cookies Policy

Last updated on: May 24, 2018

This document is meant to explain the types of cookies and other tracking technologies that APPSOLVE may place on your device, either when you are visiting our web properties, or if you are visiting the storefront of a merchant who uses our platform to power their site.

What are cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the APPSOLVE website (addtrackinginfo.com) and within our Shopify app PayPal’s Tracking Info on Autopilot (“AddTrackingInfo” or "the App"), including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login). This means you don’t have to re-enter this information each time you return to the App or the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Read more about cookies (and other similar tracking technologies) and how we use the data collected through these technologies, in our Privacy Policy.

What cookies do we use and why?

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use cookies for the duration of a session to keep the user logged in to the app.

We also use functional cookies to remember choices you’ve made or information you’ve provided. For instance, when you close a notification, we store a cookie so that we’ll know not to show that notification again.

APPSOLVE is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use third-party reporting and analytics cookies to collect information about how you use our website or our merchants’ storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. These include Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here. We do not set advertising cookies through our merchants’ storefronts ourselves, though merchants may choose to do so independently.

When merchants use our App, we place the following cookies for visitors of their stores:

Necessary Cookies, required for the App's and Site's functionality:

shopify_shop_domain / Used in connection with customer login.

shopify_platform/ Used in connection with customer login.

PHPSESSID/ Used in connection with customer login.

Functional cookies, that improve your experience:

hide_dashboard_backlog_prompt / for not displaying a notification after the user closed it

hide_ask_for_review / for not displaying a notification after the user closed it

Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:

Reporting & Analytics cookies:

Google Analytics
We use Google Analytics to help measure how users interact with our visit our website or use our app.
https://policies.google.com/privacy

HotJar
We use HotJar to help measure how users interact with our visit our website or use our app.
https://www.hotjar.com/legal/policies/privacy

Advertising cookies:

Facebook Custom Audiences
We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our visit our website or use our ap.
https://www.facebook.com/policy.php

Google Adwords
We use Google Adwords to deliver targeted advertisements to individuals who visit our visit our website or use our ap.
https://policies.google.com/technologies/ads

AdRoll
We use AdRoll to deliver targeted advertisements to individuals who visit our visit our website or use our app.
https://www.adrollgroup.com/privacy-archived

Other cookies

Crisp
We use Crisp’s live chat platform to communicate with individuals who visit our website or use our app.
https://crisp.chat/en/privacy/

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

How to control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.

 

APPSOLVE SRL
Attn: Data Protection Officer
legal@appsolve.io
Bogdan Voda 14, Etaj 1
Bucharest 010936
Romania