What if I haven't submitted tracking numbers to Shopify for some orders?

Well, without tracking numbers, there's nothing to submit to PayPal. We need you to submit the tracking numbers to Shopify first. We will be notified about these orders and can start adding tracking info to PayPal.

Related questions

My mass-fulfillment service doesn't add the names of the carriers, it just says "Other" for all orders. What can I do?

We've seen this frequently. Our largest customers are dropshipping and have this issue. That's...

I want to mark China Post packages as being sent with DHL. Is this ok?

In our opinion it's not ok. You should always be transparent with both customers and PayPal...

Why are my customers notified by PayPal when submitting tracking info?

Every time you add tracking info to PayPal, an email notification is generated and sent to your...

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