Accurate tracking info

How we make sure we send valid tracking information to PayPal when it's the case.

What if I haven't submitted tracking numbers to Shopify for some orders?

Well, without tracking numbers, there's nothing to submit to PayPal. We need you to submit the tracking numbers to Shopify first. We will be...

My mass-fulfillment service doesn't add the names of the carriers, it just says "Other" for all orders. What can I do?

We've seen this frequently. Our largest customers are dropshipping and have this issue. That's why we built an internal service (CD, which stands...

I want to mark China Post packages as being sent with DHL. Is this ok?

In our opinion it's not ok. You should always be transparent with both customers and PayPal representatives, as you risk losing disputes by not...

Why are my customers notified by PayPal when submitting tracking info?

Every time you add tracking info to PayPal, an email notification is generated and sent to your customer. There's nothing you can do about it,...