Adding tracking info to PayPal helps build trust, improve cash-flow and reduce customer complaints. Launch our app on autopilot and let us do the tedious work of matching orders with transactions.
When a red flag is raised regarding your account, PayPal may apply a reserve on it. By adding tracking info, you can improve your account's track record - and have the reserve level lowered (or even completely removed).Learn more about reserves at PayPal.com
PayPal's Seller Protection program minimizes claims and chargebacks and helps prevent fraud. Adding tracking info is one of the requirements and protects you from disputes like Unauthorized Transaction or Item Not Received.Learn more about Seller Protection at PayPal.com
When there’s a surge in sales or in disputes or chargebacks level, PayPal is holding your payments for up to 21 days in order to protect the buyers. By adding tracking info, you can access your funds right after delivery with supported carriers.Learn more about payment holds at PayPal.com
Customers often request refunds, file disputes or even chargebacks. By providing your customers valid tracking information through PayPal, they can keep tabs on their purchases and know when to expect delivery.Learn more about dispute resolution at PayPal.com
You install the app and create a dedicated, low-level access PayPal sub-account that we can use to submit tracking info.
You will need to create a dedicated, low-level access sub-account of your main PayPal account so that we can connect in complete safety and submit tracking data.
PayPal allows for up to 200 of these dedicated accounts to be created for your colleagues and partners. We only require the most basic access - for Virtual Agents - meaning that we will not be able to access your funds, make payments or even issue refunds.
You should follow these instructions:
This is a brief video tutorial we've prepared to guide you in the process:
We only need basic access, the kind you'd provide to a person handling low-level operations, such as customer support. You can login to PayPal using the same User ID and Password - and you'll see that you cannot access funds, cards, issue payments or anything like that. With this type of access level (Virtual Agent), we can't even issue refunds.
You'll need a business PayPal account to use our service. The reason is simple: only this account type will allow you to create another login for your account, that we'll use to submit tracking data. Even more, it may be the case that Shopify requires using a business PayPal account, such as Shopify.
When you confirm creating a dedicated PayPal sub-account, our operators are notified and one of them will try to login. Depending on the time-zone differences, this can take between 5 minutes and 6 hours.
Every time you update an order or mark it as fulfilled, your store notifies us instantly. Even if you don't do it manually but use an app to auto-fulfill orders, including Oberlo Dropified MassFulfill CustomCat Printfull Teespring or any others.
In 99% of the cases the answer is yes, basically we support every app that does the job of updating the order with tracking information. For the other 1%, we'll make sure to integrate it as soon as possible, just let us know.
Shopify notifies us instantly once an order is updated with tracking info. It may take up to 1 hour to process it and show up both on your dashboard and on our to-do list.
Well, without tracking numbers, there's nothing to submit to PayPal. We need you to get the tracking numbers to your shop first. We will be notified about these orders and can start adding tracking info to PayPal.
Our operators submit tracking info to PayPal as long as you have enough credits on your balance, with no extra interaction required on your side.
Normally it doesn't take more than 1 hour after the order is fulfilled. When you run a backlog cleanup, it may take more. When you have a lot of orders already fulfilled in the past weeks, we recommend creating 2 or more PayPal sub-accounts so more operators can work on your account at the same time.
Inside the app you will have real-time access to data, we are fully transparent in disclosing how many orders are on our to-do list and how many have tracking info submitted. We have also created reports that you can use to check everything more easily.
Yes, we can help with that also, it's important to improve your PayPal account's track record. Request a backlog cleanup and choose a date range between which we should look for orders. You'll see a real-time estimate of how many orders were fulfilled in that timeframe, for which tracking info may have not been added - and you can purchase credits to get the job done.
Every time you add tracking info to PayPal, an email notification is generated and sent to your customer. Unfortunately merchants cannot edit the contents of this message to add more information, so the best practice is to also notify your customers directly as soon as the orders have been shipped.
All shops receive 50 free credits every month
We can also submit tracking information for orders already fulfilled, to improve your PayPal account's track record. This feature is usually requested by all dropshipping merchants, whose PayPal accounts have rolling or fixed reserves applied.
Sometimes the name of the carrier isn't added to the order page. Especially for dropshipped orders. PayPal requires a valid carrier so we have built an app that assigns one based on the tracking number format, tracking URL or other factors.
In our opinion it's not ok. You should always be transparent with both customers and PayPal representatives, as you risk losing disputes by not submitting accurate information. However, if you put "DHL" in Shopify, there's nothing we can do but submit the same carrier to PayPal. Just like your VA or assistant would.
This is just brilliant and saves me a ton of time and stress. As soon as Oberlo updates the item as being shipped, the tracking numbers are updated in Paypal within 24hrs. Never taken that long for mine. [...] If I could give this 10 out of 5 I would :-)
Incredible, worth its weight in gold. Beats having to have PayPal hold huge chunk of your revenue and money. Done by hand with their employees, one by one... Incredible cost for the amount of work involved.
This app is a must have! Been waiting for this ever since PayPal contacted me after holding 30K and asking that I upload all the tracking numbers... There was simply no way to do this without burning my entire day, until now! Worth every penny!! Amazing customer service too, and they get the job done well and fast. This is in my top 3 favourite apps so far, GOOD JOB GUYS!! (y) THANK YOU!
Paypal can be a nightmare when you're not taking it seriously. This app is probably the easiest way to improve your chances of not getting banned. Great support, easy to use! Good job guys.
Awesome App & very easy to set up that will save you a ton of time. As PayPal newly requested tracking numbers for each orders, I had Like 200+ orders to fulfill but thanks to that App + their awesome team we were able to fulfill everything very quickly.
Been waiting for someone to do this for years and now its done. Epic customer support, epic solutions. You ain't got this app, get it. Saves me hours and days and it just works. And i don't have to handle anyone or teach anyone anything.. just plug it in and let them take everything of your hands :) Really epic guys! THANK YOU!!!
No setup, monthly, or hidden fees
Pay only for what you use
50 free credits every 30 days
For each credit you purchase we submit tracking info to PayPal for one order.
|Credits purchased||Bonus||Average Price|
|Up to 499 credits||--||$0.170|
|Between 500 and 999 credits||10%||$0.154|
|Between 1,000 and 9,999 credits||20%||$0.142|
|More than 10,000 credits||30%||$0.131|
For every credit we submit tracking information to PayPal for one order. Every month all merchants get 50 credits that are added for free to their account. If you have more orders, you'll need to purchase credits - and when you buy them in bulk there are bonuses of up to 30%.
You can purchase credits within the app, you'll decide on the amount of credits you want to buy. If you're on Shopify, you will be redirected to Shopify to confirm the charge - and it will appear transparently on your Shopify invoice. We usually recommend setting up monthly billing, to avoid service interruptions due to lack of credits.
Unlike regular subscriptions, by approving a monthly budget you will only be charged for orders consumed. So if you approve a monthly budget of $100 but we only submit tracking info for 100 orders (100 * $0.17 = $17), you will only be charged $17 not the full amount you have budgeted. You can always increase or decrease the budget you have available for submitting tracking info.
We will stop submitting tracking data until you purchase more credits, set up monthly billing or increase your cap so we can resume submission. Don't worry, we will notify you as soon as you run out of credits, in order to avoid service interruptions.
When we see that tracking info was already submitted for an order, we'll mark in our system that you have already done it. We will never charge you for your own work, of course.
When you purchase credits you are charged immediately, so make sure you have enough funds available on your Shopify-connected credit card. When you set up monthly billing, we are sending a charge to Shopify every few days, however you will be billed on your regular Shopify invoicing date. In both cases, the charges appear transparently on your Shopify invoice.
Need more info? Send us a message and we will get back to you ASAP.